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Return Policy

Conditions for Return

Returns are acceptable within 30 days of the receipt of your shipment.

All returned items must be in their original condition, unwashed and unworn, in the original packaging with all labels attached.

On sale items are not refundable. If any free gifts are shipped with your original order, they must also be returned (no monetary value for refund). Exchanges are only possible for damaged items.

There are no additional charges for return. However, the original shipping charges are non-refundable, and you are responsible for return shipping charges.

 

*** If the item you received is damaged, please do not use the standard Return Procedure. Please contact us by e-mail at hello@rosmere.com and we will arrange for an replacement item. ***

 

Return Procedure

It’s easy! Please enter your order number and email address in the fields above, and click “Start a Return”.

Next, follow the screen instructions and select the items you wish to return. You will get a confirmation e-mail with shipping guidelines.

 

How soon will I get my refund?

Once your return is received and inspected, we will send you an e-mail for confirmation.

If your return is approved, your refund will be processed as soon as possible. A credit will be issued to your original method of payment, which can take up to 10 business days.